All products of DIAM Gems & Stones are packaged discretely without revealing the contents. DIAM Gems & Stones uses renowned, fast and reliable shipping agents to deliver its products including FedEx, UPS and DHL. For high value shipments, we use the services of Brink's and Ferrari Express Inc. All of our shipments are fully insured until they have been delivered to the address given at the order stage (usually within 10 to 15 working days for a jewel depending on your location in the world and only 5 working days for a loose diamond). Please read more about our Delivery Policy in our Terms & Conditions.
European Union delivery (including the UK)
Customers who reside in the UK or EU and purchase products from DIAM Gems & Stones will be subject to the 20% UK VAT rate.
Delivery outside the European Union
International customers (non EU customers) will not be charged any VAT by DIAM Gems & Stones, however they may be subject to local import duties and taxes as the order enters their country. Should you have any questions regarding this please contact our Customer Service team. Although DIAM Gems & Stones is not responsible for any unexpected tax or duty that a customer may have to pay at import, our Customer Service team will be happy to help you find the accurate information regarding import tax and duties relevant to your country.
If you are not satisfied with your order or simply change your mind, loose diamonds and diamonds jewellery pieces can be returned within 30 days of delivery. Customers should read more about our Return Policy. More information can also be found in our Terms & Conditions.